BEFORE and AFTER UX items I improved
Nium
Information architecture
| Before (May 2024) | After (July 2025) |
|---|---|
| PROBLEM: Short pages were hastily written by engineers who used more pages than needed Total of 50 pages | MY SOLUTION: I revamped and streamlined the information architecture to improve the flow and group related topics. Total of 32 pages -- a reduction of 36% |
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Onboarding
| Before (Oct 2022) | After (Dec 2022) |
|---|---|
| PROBLEM: New clients were unable to onboard themselves due to the unclear method to them–-and even to Nium. Each region (AU, EU, HK, SG, UK, US) contains five very complex spreadsheets describing various steps of onboarding for various client types and situations: | MY SOLUTION: I created sections of customers with sub-pages for common onboarding steps and for region-specific parameter and example pages. Immediately saw twice as many customers onboarded with 75% fewer Helpdesk requests. |
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Couchbase
Color-coded system table
| Before (Jan 2018) | After (Feb 2018) |
|---|---|
| Their website contained a description of the system tables in a way that wasn't easy to read nor scan. | I converted their original layout to a color-coded table while keeping the same text. |
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Interview challenge
| Before (Apr 2017) | After (Apr 2017) |
|---|---|
| During my interview, I was given 30 minutes to improve their website's page to be more readable and easier to understand. | I quickly made a graph and tables to show the concepts more clearly than the original "wall of text". |
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Apple
In 2016, the developer guides for the robots assembling iPads (left side) needed clarification and elaboration (right side) for their assembly line in China.
User guide CAM header
Quickstart CAM
Troubleshooting robot
System admin tool set
TEDx Adventures
In 2013, TEDxBeaconStreet wanted their Adventures guidebook (left side) to have a newer and refreshed look while improving their wording (right side).
Background
| Before (Apr 2012) | After (May 2012) |
|---|---|
| TEDxBeaconStreet wanted their Adventures guidebook to have a newer and refreshed look while improving their wording. | I summarized the text by year to show the progression. |
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Rules
| Before (Apr 2012) | After (May 2012) |
|---|---|
| TEDxBeaconStreet wanted their Adventures guidebook to have a newer and refreshed look while improving their wording. | I |
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Lifecycle
HP
In 2008, Hewlett-Packard's translation division used an Excel table to track which languages a project have been translated into and then reviewed for accuracy. I thought it was odd they used the standard ISO 2-letter language code on the X-axis while using their internal 3-letter languge code on the Y-axis.
After changing the 3-letter code to the 2-letter code, I noticed that a language wasn't reviewed yet--a mistake that the responsible project manager didn't notice either!
Localization languages
