Identity overview
Introduction
Identity from Atelio will provide a future proof way to verify customers at every sensitive touchpoint. This includes:
- onboarding into new accounts
- moving money
- changing personal information
By tracking customer behavioral patterns through a single fraud platform, clients can better understand their customers across all channels and prevent account takeover.
Extending outside of a single customer, Atelio is able to protect clients by understanding a customer footprint across the Atelio network and prevent fraud in a way no other solution can.
Identity from Atelio has the main goal to unify siloed data into a centralized system to provide consistency across channels.
Key benefits
| Identity differentiators | Description |
|---|---|
| Accuracy | Leverage multiple data points including our proprietary transactional data; and customer records data to accurately identify your users and detect fraud. |
| Higher conversion | Reduce friction in customer onboarding with pre-configured, adaptive identity verification journeys leading to faster approvals. |
| Continuous optimization | Rulesets and models are optimized for the highest automation and accuracy without fraud while maximizing conversion rates with minimal friction for low-risk customers. |
| Outcome driven | Unify user data for a transparent onboarding experience that builds trust and efficiency. |
| Embedded case management | Streamline manual reviews to reduce onboarding friction while supporting compliance with BSA regulatory requirements. |
| Privacy-first design | Secure customer data through our vault to prioritize user privacy and optimize data usage for seamless customer journeys. |
| API or Hosted experience | Use our APIs to access unparalleled levels of customization and flexibility, or quickly launch without extensive technical resources. |
| Compliance | Meets CIP and BSA compliance standards. |
How it works
Identity works through the following steps:
| Module | Description |
|---|---|
| Intelligent screening | Leverage the FIS global protected network to block suspicious IPs, emails, IDs and other suspicious data sources. |
| Device ownership & person authentication | Verify a user’s control of key identity attributes, such as phone number, using One Time Passcodes. |
| Fraud screening | Perform behavioral analysis and identify both first-party fraud and synthetic IDs. |
| Identification verification | Verify and manage documents, such as Government ID and proof of ownership, with the additional verification of selfies (standard or with liveness check). |
| Sanctions screening | Adhere to industry compliance standards including Bank Secrecy Act (BSA) core identification requirements (ex. CIP) and sanctions screening. |
Use cases
Identity from Atelio solves for use cases across key customer channels such as online, in-branch, mobile app and call centers.
| Use cases | Description |
|---|---|
| New customer verification | Verify new users, during: - New account opening - Credit card application - Loan application - Customer onboarding across all channels |
| Step-up verification a.k.a. Risk-based verification (coming soon) | Is triggered when our system detects increased risk during the following user sessions: - A user session - High-risk transactions - Sensitive account actions, such as password reset - Regulatory or compliance requirements - Tier or product upgrades when a user requests access to higher-value services |
| Customer updates (coming soon) | After the initial onboarding, and user verification, customer updates help maintain the account integrity and regulatory alignment when: - Customer changes contact information - Customer changes address - Customer verifies new document - There is a regulatory or compliance check |